Payment

BANK TRANSFER

We currently only accept Bank Central Asia (BCA) and Bank Mandiri.

CREDIT CARD & PAYPAL

We accept Visa, MasterCard, American Express and Discover through PayPal (account must be verified with confirmed shipping address). PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. Please visit PayPal for more details.

Shipping

FREE SHIPPING TO ALL INDONESIA REGIONS!

Platino Jewelry offers free TIKI JNE standard shipping for all orders (Indonesia only). Most items in stock are shipped within 24 hours. All orders placed after 11:00am WIB are processed the next business day. Please allow up to 7 business days for delivery. Once you receive email confirmation of your shipment, you can track your order directly from TIKI JNE website.

INTERNATIONAL ORDERS

UPS Express Shipping is available for International Orders. Please contact us for shipping rates before you place orders. Please note that International Orders will only be processed and shipped for orders which are paid via PayPal (account must be Verified and shipping address must be confirmed). You are responsible for paying for customs duties.

Return Policy

At PlatinoJewelry.com, we are fully committed to providing our customers with quality products.  If for any reason you are unhappy with your purchased items please notify us via our contact form, within 7 days of receiving the goods and we will be more than happy to provide you with a full refund including your postage costs on the day of receiving and checking of returned goods.

Please note all returned items must be:

1. In their original packing, unused, well packed and with the original invoice enclosed.
2. You MUST notify us of your intention to return any goods within 7 days of receiving via our contact form.
3. Please return goods in a suitable protective packaging to ensure that they do not get damaged in transit.
4. Please send returned goods by recorded delivery.

All returned goods must be delivered to:

Platino Jewelry
Online Shop Departement
Jl. Cimanuk No: 1 Surabaya 60264
East Java - Indonesia
Phone. 031-5611112